1. How to purchase AS-400 from INFINITECH?

Currently, focuses on the point-to-point order service model. Once you submit your inquiry, our professional sales team will quickly connect and provide you with the most competitive quotation in the market. If you are satisfied with the quote, our team will guide you through the subsequent ordering process.

2. Do I need to register on INFINITECH official website and send an inquiry for AS-400?

No registration required. Just enter the part number, quantity, email address and other contact information to send an inquiry for AS-400, and our sales team will contact you within 24 hours. However, if you want to post comments or download resources, you must complete registration.

3. How to ensure that AS-400 of INFINITECH comes from the original manufacturer or authorized agent?

INFINITECH relies on a professional and experienced quality control team to implement strict verification and testing processes for AS-400. Every supplier must pass our strict qualification review before launching products such as AS-400 on the INFINITECH platform. We pay higher attention to the source and quality of AS-400 products than consumers. By implementing a strict supplier screening mechanism, INFINITECH is committed to bringing you a secure purchasing experience.

4. Are the price and inventory display of AS-400 accurate?

Please note that the price and inventory of AS-400 cannot be updated in time. Although we have set a refresh frequency of information every 24 hours, there may still be a delay. In addition, our quotations are usually valid for 5 days, please confirm in time to avoid expiration.

5. What payment methods does INFINITECH accept?

Our company currently only accepts wire transfers. If you need other payment methods, please consult our sales manager for confirmation first.

Warm Reminder: Orders with certain payment methods may require handling fees.

6. What shipping method is used for the order?

Currently, we mainly use the logistics services of FedEx and SF for product distribution. After the order is shipped, the specific arrival time will depend on the shipping method you selected. Once your order is processed and shipped, our sales team will immediately notify you via email of the shipment status and tracking number.

Warm Reminder: The tracking information of the logistics company may be delayed to be updated within 24 hours, please wait patiently.

7. What are the delivery guarantee and return conditions for AS-400?

Each of our orders will undergo pre-shipment inspection (PSI) before leaving the warehouse, including quantity/model/packaging, etc. We will randomly sample from the order and conduct a comprehensive inspection to ensure quality. If there is a problem with the AS-400 received, we will only consider returning it if the following conditions are met:

If the product is shipped in the wrong way, or has abnormal quality, poor QC, oxidation, rust, etc., we will confirm it. Please confirm with our sales manager in advance for specific return and exchange procedures.

8. How to obtain technical support information for AS-400, such as pin diagrams and data sheets?

If you need AS-400 or other after-sales support, please feel free to contact our sales team for help: +86 0755-83241409  , miao.cen@infinitech.cn.

9. What should I do if I do not receive technical support from AS-400 in time?

INFINITECH promises to respond to your technical needs promptly and accurately, but due to the time difference between your location and China, it may take us a few hours to respond, so please be patient. Our professional technical engineers will help you obtain all information such as pin information, replacements, datasheets in pdf format, programming tools, starter kits, etc.